Technical Manual


This document contains important information from the congress organisers and service providers.

It has been designed to answer your pre-event and onsite enquiries, gives you documentation to claim your exhibitor entitlements before the event, and assist you in your role as an exhibitor.

It is your responsibility to share this exhibitor manual with any contractors or stand builders to ensure that they comply with the necessary requirements.

Public Liability Insurance

You must hold a current public liability insurance policy for a minimum of USD10,000,000.

Entry to the venue will be denied if you have not provided a copy of this information to the congress organisers.

If you haven’t already done so, please upload a copy of your public liability insurance policy to the exhibitor portal no later than 17 June 2022.

The Kuala Lumpur Convention Centre (KLCC) and the congress organisers shall not be responsible for any loss, damage or injury that may occur to the exhibitor, exhibitor’s employees (public or other) or property from any cause whatsoever prior, during and subsequent to the exhibition. The exhibitor, on contracting for space or an exhibition stand, expressly releases the organisers and the venue from, and agrees to indemnify same against, any and all claims for such direct and indirect loss, damage or injury.

Exhibitors shall indemnify and hold harmless the organisers, venue and their agents from all liability (damage, incident or accident) which might ensue from any cause resulting or connected with the transportation, placing, removal or display of exhibits.

Exhibition location

Exhibition Hall 6C
Kuala Lumpur Convention Centre

Exhibition Move In Move Out Schedule

Date Start Finish Description
Friday 5 Friday 2022
Exhibition company build
Custom stand build
Exhibitor move in
Sunday 7 August 2022
Exhibitor pack down - hand held
Custom stand dismantle

Exhibition open times

Date Hours
Saturday 6 August 2022
Sunday 7 August 2022

Exhibition inclusions

Item Description Shell Floor


Listing on industry exhibition page of website and app

Logo and 50 word company profile and contact details included in the app (i.e. contact name, number, email and website).

Soft copy post-congress delegate list (first name, last name, organisation, country, email)



Staff on site

2 x exhibitor registrations—includes:

Admission to the industry exhibition

All day catering




2.5m high matte anodised aluminium frame with white laminated infill walls

1 x back and 2 x side walls for middle booths

1 x back and 1 x side wall for corner booths


Fascia Panel

Exhibitor company name on fascia panel (as indicated on the application form)



2 x 10w LED spotlights mounted on light track inside fascia



1 x 13Amp single power phase power point (max. 500w)




1x desk, 2 white folding chairs, 1 waste paper basket


Additional equipment

Available for hire from exhibition supplier at exhibitor’s own expense

Partners, please refer to your individual confirmation letter to view full details of your package and entitlements. Package inclusions are also available in full detail within the industry prospectus.

Is your booth COVID safe?

Use the following checklist:

  • Entry and Exit
  • Directional signage
  • Sanitizer available at your booths
  • Exhibitors are responsible for cleaning and sanitising their booths after delegates have visited.
  • Exhibitors are discouraged from handing out brochures and samples. If they wish to provide these they must not be displayed for self-service, the exhibitor must hand these over to the delegate.
  • Food and drink may be offered to the delegates after prior approval from the venue. Items must be individually packaged and are not displayed for self-service; the exhibitor is required to hand these over to the delegate.

Exhibition services

Exhibition builder

Exhibition suppler


Brandon Lok
Project Manager

Lim Chun Keat
Project Executive
P: +60 3 8961 1108

Innogen has been appointed the exhibition supplier for APGC 2022.

Established in 1999, INNOGEN SDN BHD is a Malaysian-based company that takes pride in serving the needs of trade show exhibitions, conferences and events locally and internationally. We provide extensive services, for Indoor or Outdoor Space in the form of re-useable and re-configurable exhibition booths; including designing, fabricating and installing National Pavilions as well as all-purpose ancillary services such as electrical light fittings and equipment, on-site environmental facilities and environmental graphics. Though our core business is Exhibition Design + Build, our constant drive to improve and distinct efforts that we initiate to expand have put us as the top of our game.

Kuala Lumpur Convention Centre - Exhibition Services Centre


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Exhibition Services Centre (ESC)
Kuala Lumpur Convention Centre
Kuala Lumpur City Centre,
50088 Kuala Lumpur, Malaysia
T: +603 2333 2603
F: +603 2333 2729

For exhibitors to make their orders (if any), please follow a simple instruction below:

  1. Click on portal APGC22 and Sign-Up
  2. Sign-Up as a new user on your first visit, or sign-up as an existing user if you have used the portal before  
  3. Key in your booth/stand number and click “Ok”
  4.  You can make payment via credit card (Visa and Master) and you will receive an email immediately from iPay88 informing you that your online payment is successful
  5. Your order will be sent directly to our teams to process in readiness, and you will also receive an email confirmation
Freigh forwarding/transport/logistics

Ms Suhaiza Zainor
Project Executive
DSV Solutions (DC) Sdn Bnh
P: +60 3 7841 8888

DSV Solutions (DC) Sdn Bnh have been appointed as the official freight forwarder for the congress.

Their comprehensive range of services for local exhibitors includes transportation (if required) and on-site handling services. For overseas exhibitors, their services include custom clearance, transportation, on-site handling, and freight re-export arrangement handled by their fully equipped and experienced team of executives, supervisor and workers. Together with their overseas offices and exhibition logistics agents worldwide, they can provide you a complete logistics package for your exhibits.

Customs and delivery information

The venue and the Congress Managers will NOT take responsibility for the clearance of goods through Malaysian Customs. Exhibitors are responsible for the acceptance of all goods. Neither the venue, the Congress Managers nor freight forwarder will accept responsibility for the safety of any items delivered in the absence of the exhibitor or their agent. The exception is if you are using a freight forwarder for your transportation requirements.

It is the responsibility of the exhibitor to ensure goods have arrived. To avoid delays during set up, we suggest you confirm with your freight company that all goods have been delivered.

All vehicles and couriers delivering material pre-event, or collecting freight post-event, for your exhibition must be directed to the KLCC loading dock. Goods should only be delivered during the set up day of Friday 5 August 2022 and a member of your organisation must be in attendance to sign for these items.

Ensure ALL goods are correctly labelled (with your booth number and organisation noted).

Aprroval of space only custom stands

Exhibitors with custom stands are required to submit their stand design for inspection by the congress organiser,  exhibition builder and venue to ensure that it meets the requirements outlined in the venue’s guidelines.

The following information must be submitted for custom stands:

  • Detailed scale drawing with proposed 3D design, detailed dimensions and height including plan views and elevation. 
  • Description of materials to be used for the stand construction.
  • A plan showing its locations within the exhibition.
  • A risk assessment, to include fire hazards and method statement.
  • Stands exceeding 3m in height must must go through the special stand design appraisal process. organisers and venue for approval by 30 June 2020
  • The maximum booth height for APGC 2020 exhibition is 4m. If you are building a custom booth, please do not exceed this height as the plan will not be approved.

In cases where a stand design does not comply with the venue’s requirements, the venue will require the stand builder to obtain a structural engineer’s certificate to verify the integrity of the structure or compliance with the relevant legislation.

This year, we have implemented the following guidelines for custom built stands in line with industry standards.

  • Maximum structure height is 4m only and no hanging object is allowed.
  • The airspace of adjacent booths is not to be used by exhibitors.
  • Exhibitors may not lay carpet across adjacent booths.
  • Flooring – It is compulsory to arrange for plywood underlay or platform with PVC sheet to be laid against the existing flooring before construct any booth structure.
  • For any platform proposed in the stand design, round edge is required at the four corners of platform. The “Caution Tape” at your own cost is deem necessary at all edging of platform that may cause hazard to the visitors.
  • No solid walls or full partitions are to be built on the perimeter of the raw space especially on Premier Island Booth. All partition walls along the perimeter should not cover more than 30% in length with maximum height of 2.5m, unless the partitions are constructed against the actual walls of the hall, and not obstructing the products on display on the other side of it. All designs with wall / partition above 2.5m height should be built with a clearance of 0.5m distance away from the edge of the booths. Any alteration required on-site for not complying to this rule will be under the cost of the appointed contractor.
  • Any door incorporated into the stand and which does not provide an alternative means of egress, must have a “NO ENTRY” sign affixed to it.
  • All partition wall above 2.44m which is facing the neighbor booths or aisle must be nicely clad and painted finish, if any.
  • Kindly ensure all lighting cable/wire come with earth clamp connector and it must be earthed, especially apply to metal structure design include truss system.
  • In the event of using fabric as part of the stand design, kindly provide the certificate of fire retardant as a proof on-site, if any.
  • No multilevel structures are allowed to be built on the purchased exhibition space.

Please provide us with the above, including details of your stand builder, no later than Friday 17 June 2022. Please submit information via the exhibitor portal.

Pre-delivery, Set Up, Dismantle and Post Collection

Loading dock

All vehicles and couriers delivering material pre-event or collecting freight post-event for your exhibition must be directed to the KLCC loading dock checkpoint: Persiaran KLCC, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Please ensure all goods are correctly labelled (with your booth number and organisation noted).

Click here for delivery label – please affix this to each item delivered to/sent from KLCC. If you are using Agility, they will supply you with their own specific label.

Please note: All deliveries to the venue, including deliveries of theming, organiser and exhibitor goods etc. must not be delivered to the venue before Friday 5 August 2022. All goods must be removed from the venue no later the Sunday 7 August 2022 unless arranged with the venue directly.

If you are using your own transport company, KLCC cannot sign for delivery of goods on your behalf. Please ensure you contact the KLCC prior to delivery with your delivery confirmation.

Deliveries must be signed for by the receiver.

Please ensure you liaise with your courier to confirm that goods have been delivered.

Click here for the KLCC exhibitor guideline.

Pre-event couriering

The venue and the congress managers will not take responsibility for the clearance of goods through customs.

KLCC is unable to sign for delivery of goods on your behalf.

The venue and the congress managers will not accept responsibility for the safety of any items delivered in the absence of the exhibitor or their agent.

It is the responsibility of the exhibitor to ensure goods have arrived. To avoid delays during bump-in, we suggest you confirm with your freight company that all goods have been delivered as scheduled.

Post-event couriering

It is the responsibility of the exhibitor to label and arrange freight for all leftover items—completed consignment notes must be affixed to materials (the venue does not provide consignment notes).

Courier companies will not collect goods unless there is a completed and signed consignment note.

Allow sufficient time for the goods to be moved from the booth to the loading dock —all boxes must be clearly labeled with your organisation name, contact details, and number of boxes (e.g. Box 1 of 5).

Ensure your courier has all the relevant details with regards to the items to be collected, for instance, name of congress and number of boxes and your contact details.

Exhibitors may not leave boxes and packing material in the exhibition display area during the show.

Maximum permiited loading of floows

The maximum loading limit per square metre is 5.0 KN/m2 / 510KG/m2.

Any equipment or items to be used or displayed whose weight exceeds the floor capacity limit must be assessed prior to the positioning of the item or equipment. The use of a spreader plate may be required to spread the weight evenly. Where this is necessary, the cost is to be borne by the Exhibitor and you will be required to notify us 30 days (5 July 2022) before bump in of the event:

  • Gross weight of the item.
  • A picture or diagram of the item.
Set-up and dismantle

The exhibition set up is to take place strictly during the times allocated to you on Friday 5 August 2022.

The exhibition dismantle is to take place strictly during allocated time Sunday 7 August 2022.

Times are subject to change. The venue will provide you with specific pack-down time once all information has been finalised.

Unpacking within the exhibition area must take place in your stand area and not in the aisle ways or at another exhibitor’s stand.

Aisles must be kept clear at all times and fire exits must not be utilised under any circumstances for storage.


There will be limited on-site storage facilities for packing materials and boxes. It is recommended that exhibitors consider their storage needs (of packing crates and freight forwarding materials) for the duration of the exhibition. 

Safety vest

All organisers, contractors, exhibitors and their staff must wear safety vests during set up and dismantle of the exhibition. Contractors and exhibitors will not be allowed entry to the area unless a safety vest is worn.

Enclosed shoes must be worn during bump-in and bump-out.

Testing and tagging

All portable electrical equipment, appliances and leads used at KLCC must be tested and tagged in accordance with Malaysia Occupational Safety & Health Law. Any electrical equipment found not tested will have to be done immediately or removed from the centre. For safety reasons, double adaptors are not to be used in the centre. Please contact INNOGEN should you wish to arrange for tagging and testing of your equipment. This will be at the exhibitor’s expense.

Any person who suffers an electric shock from any piece of electrical equipment must report the incident immediately to the centre’s security department.

Onsite experience

Arriving onsite

Please make sure you collect your registration items from the registration desk when you arrive onsite, before accessing the exhibition space.

You can collect all of your registration material from the registration desk located in the foyer on level 1.

Date Registration desk hours
Friday 5 August 2022
Saturday 6 August 2022
Sunday 7 August 2022

Please note, registration desk hours are subject to change.


Complimentary Wi-Fi is available at up to 240Mbps. If you require stronger internet connection, this will be an additional cost and you will be required to arrange this with the venue directly.

QR Code scanning and Lead capture

QR Code scanning

QR code decals / scanning mechanism / sales reporting

All exhibitors and industry program sessions will receive an individual QR code to enable delegates to scan into your booth.

The QR code may be scanned with the delegate’s phone through the APGC app. The following information will be distributed.

  • Industry symposium reports by end of day
  • Exhibition booth scanning data post congress

These reports will include name, organisation, email, and country.

This QR code will be sent upon receipt of payment. We suggest you incorporate this into your booth design for maximum engagement.

Prize Draws

Prize draws are managed by the individual exhibitors within the exhibitor booths and is in no way the responsibility of the congress managers. 

Please note that any promotional games conducted at your stand must comply with the regulation’s guidelines for promotional games. Please be aware that officers will regularly visit events to assess compliance of free entry games conducted to promote goods and services which rely on an element of chance to determine the winner.


Morning tea, lunch and afternoon tea will be available for the full congress. Food will be served in the exhibition space. The exhibitors catering will be brought out prior to the sessions concluding to allow you time to eat before the delegates are in the exhibition space.


While every reasonable precaution is taken, the congress managers and the venue accept no responsibility for any loss or damage that may occur to persons or property at the exhibition resulting from any cause whatsoever. If you require additional security or a physical presence in the exhibition area please contact KLCC for further information.

Exhibitors must make provisions for the safeguarding of their goods, materials, equipment and displays at all times.  Please be security conscious. Do not leave wallets, laptops, mobile phones or any easily portable items unattended, at any time, in your stand. Exhibitors are strongly advised to remove any valuable material or equipment from their booths overnight. The protection of your property is your responsibility.



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